Announcement to temporarily stops serving Customers directly at the counter

Dear Valued Customers,

Facing the complicated and unpredictable situation of the Covid-19 epidemic in Hanoi, in order to protect the health and safety of customers as well as contribute to limit the risk of spreading the disease to the community, Pinetree Securities Corporation would like to inform customers of the temporary suspension of serving customers directly at the counter as follows:

1. Customer Service Center at 20th Floor, TNR Building, 54 Nguyen Chi Thanh, Lang Thuong, Dong Da, Hanoi, Vietnam temporarily stops serving customers directly at the counter from 06th January 2022 until further notice.

2. To ensure the best customer service in the current epidemic conditions, Pinetree maintains business continuity via online channels as follows:

Pinetree Online Trading Channels:

– Trading website: trading.pinetree.vn

– Trading App: Alpha Trading

Customer Service Call Center:

• Hotline: 024 6282 3535
• Zalo, Facebook: Pinetree Securities
• Email: trading@pinetree.vn
• Website: pinetree.vn

Pinetree wishes that we all will get through this complicated period of the epidemic together. We wish you and your family good health and success.

Best regards,

Pinetree Securities Corporation.