Amendment

Pinetree would like to provide the instructions for payment transaction tracing when the content of the deposit transaction is not correct. For each case, the support processing is specified as follows:

CASE 1: Customer written incorrectly or is missing one of two information securities trading account number (account) or full name of account holder on transaction content (transfer content)

Step 1: Take a screenshot/picture of the electronic receipt of successful money transfer or take a picture of the money transfer receipt confirmed by bank. The information on the receipt including bank name, bank account transferred, beneficiary name (Pinetree Securities Corporation), beneficiary account, description, transaction amount, transaction date …  must match with the information on bank statement of Pinetree.

Step 2: Using the email address registered with Pinetree to send an email to trading@pinetree.vn and attaching the screenshot/picture of bank receipt in Step 1. The contents of the corrected email are as follows: Transfer money to account No. … of … (In which, the account No. is the Customer’s securities trading account number opened at Pinetree starting with 010Cxxxxxx, attaching with Full name of the Customer. For example: Transfer money to account No. 010C123456 of Nguyen Van A).

CASE 2: Customer written incorrectly or missed one of two information: customer identified account number or full name of the account holder

Step 1: Take a screenshot of the electronic receipt of successful money transfer or take a picture of the money transfer receipt confirmed by bank, in which, the following information including bank name, bank account transferred, beneficiary (Pinetree Securities Corporation) beneficiary account (PNE + customer identified account number), description, transaction amount, transaction date and/or remittance order …  must match with bank statement of Pinetree.

Step 2: Using the email address registered with Pinetree to send an email to trading@pinetree.vn and attaching the screenshot/picture taken in Step 1. The contents of the corrected email are as follows: Transfer money to account No. … of … (In which, the account No. is the Customer’s securities trading account number opened at Pinetree starting with 010Cxxxxxx, attaching with Full name of the Customer. For example: Transfer money to account No. 010C123456 of Nguyen Van A).

CASE 3: Customers write missing or wrong both of the following money transfer contents: securities trading account number and full name of account holder; or the customer transfers the wrong customer identification code and writes the wrong/missing account holder’s full name.

Option 1: Customer will perform a content tracking at the remittance bank. Pinetree will support customer to record to account when Pinetree receives the result of the investigation/tracking from the bank.

*Note: The time for tracking depends on the bank’s processing process.

Option 2: In case if the Bank do not support customers to tracking transaction, within at least 03 months from the date of remittance, Pinetree will assist Customer in accounting the money after receiving the following valid documents:

• Application for crediting: 01 original signed by the Customer (the signature must match with that of the Customer according to the data stored at Pinetree).
• Valid ID of the Customer: 01 notarized copy.
• Bank statement: 01 original stamped by the bank, in which, the information including bank name, bank account transferred, transaction amount, and transaction date must match with bank statement of Pinetree.

CASE 4: Customers deposit money through a third party (not a bank) have missing and/or incorrect information about the securities trading account number and/or full name of the account holder.

Step 1: Take a screenshot of the electronic receipt of successful money transfer via third parties (for example: electronic wallet), in which, the following information: transaction date, payment content (order/remittance code), transaction amount, beneficiary (Pinetree Securities Corporation) must match with Pinetree’s bank statement.

Step 2: Send an email to trading@pinetree.vn using the email address registered with Pinetree and attaching the screenshot taken in Step 1. The contents of the corrected email are as follows: Transfer money to account No. … of … (In which, the account No. is the Customer’s securities trading account number opened at Pinetree starting with 010Cxxxxxx, attaching with Full name of the Customer. For example: Transfer money to account No. 010C123456 of Nguyen Van A).