1. Can I place an order in advance for tomorrow’s trading session?

From 5 PM onward, the system allows you to place advance orders for the next trading session. You can enter your order on the order screen and select “Pre-market Buy” or “Pre-market Sell” at the estimated ceiling/floor price.

2. I want to cancel a placed order. How do I do that?

Please refer to detailed instructions on how to cancel an order on:

• Alphatrading at https://pinetree.vn/post/dich-vu/huy-sua-lenh/ and
• Webtrading at https://pinetree.vn/post/dich-vu/webtrading/

3. I bought 5,000 ACB shares, so why can’t I place a sell order?

According to current settlement regulations for stocks, ETFs, and covered warrants, settlement is completed between 11:00 – 11:30 AM on T+2. Therefore, for shares purchased on T+0, you can place a sell order from 1:00 PM on T+2.

4. How can I place an order to sell 109 shares of ABC?

Investors must place orders in accordance with the round lot and odd lot trading unit regulations.

For example, in this case, the investor can place two sell orders: one order for 100 ABC shares using the standard trading method and one order for 9 ABC shares using the odd-lot trading method.

5. I placed an order, but the system shows my order status as [Rejected]. Could you provide the reason/details for this order?

If your order status shows as “Rejected,” please check the rejection reason as follows:

• For the web platform: Hover over the icon next to the “Rejected” order line to view the error message.
• For the Alphatrading app: Select the “Rejected” order line, and the order details screen will display the error message.