Account Verification
Option 1: Direct Verification at Pinetree Office
Visit the office at: 20th Floor, ROX Tower, 54A Nguyen Chi Thanh, Lang Thuong Ward, Dong Da District, Hanoi
Option 2: Verification at Authorized Agencies
Verification can be done at:
- Ward/Commune People’s Committee
- Private Notary Office
- District/County Justice Department
Option 3: Verification via Video Call on Skype with Authorized Pinetree Specialist
For customers opting for video call verification, please follow these steps:
Method 1: Contact and request signature verification via video call through Pinetree support channels:
- Phone: 024 6282 3535
- Email: trading@pinetree.vn
- Zalo, Facebook: Chứng khoán Pinetree
- Company website: www.pinetree.vn
Method 2: Schedule an online video call appointment on the trading website: Trade Pinetree
After receiving your request, a Pinetree specialist will guide you and send a Skype meeting link prepared for the verification process.
Note: Pinetree supports video call verification from Monday to Friday, 9:00 – 11:00 AM and 1:30 – 5:00 PM. Please schedule your call at least 60 minutes in advance on working days to allow Pinetree to arrange the support specialist.
To ensure a smooth and quick verification process, please thoroughly review the registration and verification guidelines.
- Instructions for Scheduling and Performing a Video Call for Customer Verification.
- Instructions for Customer Verification via Video Call.
Please refer to the margin trading account contract template here.
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